Route Mobile, a cloud communications platform service provider, is all set to acquire AI platform provider Phonon Communications in an all-cash deal for Rs 29 crore by May 31, 2021.

Route Mobile, in a statement, said the acquisition allows it to leverage Phonon’s supercharged customer experience platform and enable brands to deliver personalized experiences across digital touchpoints.

Commenting on the development, Rajdipkumar Gupta, Managing Director and Group CEO of Route Mobile, said,

“Phonon’s Communication automation platform, combined with Route Mobile’s suite of CX driven solutions, will benefit digital brands to transform and automate their contact centre operations, offering unique digital communications experiences to their customers.”

Phonon is a communication automation platform that offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, and Google Cloud.

Offering services to leading brands including ITC Hotels, HDFC Bank, Yes Bank, HDFC Life Insurance, Air Asia (India), GoAir, IndiGo, Phonon claims to have clocked in a revenue of Rs 17 crore in the fiscal year 2019-20.

Route Mobile is a leading cloud communications platform service provider catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO).

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