Uniphore, a Chennai and California-based conversational automation startup, has raised $400 million in a Series E round of funding led by American venture capital (VC) firm NEA.

The funding round also saw participation from March Capital and other existing investors, along with new entities.

As per the startup, the freshly raised funds will be used to extend Uniphore’s technology and market leadership with advancements in voice AI, computer vision and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe and the Asia Pacific.

Uniphore | Conversational Service Automation

Founded by Umesh Sachdev and Ravi Saraogi, Uniphore is a Conversational Service Automation (CSA) platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX. 

The startup is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.

Speaking about the platform, Umesh Sachdev said,

“Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.” 

Last year, the conversational Service Automation (CSA) platform announced two major acquisitions – Emotion Research Lab, for added capabilities in emotion AI, and Jacada, for enhanced low-code/no-code capabilities. Uniphore also secured $140 million in a Series D round led by Sorenson Capital Partners last year.

Coming back to the development, as part of the deal, Hilarie Koplow-McAdams, Venture Partner, NEA, is joining Uniphore’s board of directors.

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