How DotPe Is Helping Restaurant Operators And F&B Retailers In Contactless Transactions
‘Necessity is the mother of invention.’
Because of COVID-19 pandemic, as social distancing norms in public spaces mandated, the need for innovative solutions, complying with the present requirements, rose.
The need has ignited Indian startups to come up with innovative business solutions so that they and other businesses can function better.
Today’s startup story is about an Indian startup DotPe, who with its innovative solution is helping restaurant operators and F&B retailers function better.
The startup with its solutions helps food courts to ensure streamlined business operations while obeying the social distancing norms amidst the pandemic.
Startup Story: DotPe | Empowering Brick & Mortar Businesses With Digital Technology
This Gurugram-based startup was started in 2019 by Shailaz Nag, Gyanesh Sharma, and Anurag Gupta. The B2B2C tech startup provides neo digital transformation and commerce solutions to restaurants and F&B brands across India.
DotPe is empowering brick & mortar businesses with digital technology.
Some features of the platform include QR-based catalogue discovery, customer engagement, digital ordering (both dine-in and take-away solutions), and online payment options to retailers.
How DotPe Started?
DotPe Co-founders Shailaz, Anurag and Gyanesh have known each other since their time working at PayU India.
In PayU, Shailaz worked as the Co-founder and Managing Director, while Anurag and Gyanesh held the positions of Head of Banking and Product Partnership and Head of Engineering, respectively.
Having experience in the fintech sector, the trio then designed and built the product. And, later the trio eventually launched DotPe in 2019.
Talking about the formation of DotPe, Gyanesh said, “While building PayU India, we had the same DNA, and we’re behind the merchants. We had this fundamental DNA that you can empower the merchants into their customer experience. That was the genesis of the idea.”
USP Of DotPe
Leveraging digital technologies like AI and ML on its flagship platform, DotPe’s platform separates itself from the competitors with its end-to-end digital capabilities.
The startup offers offline to online (O2O) based payment features. This includes direct communication and digital ordering solutions, QR code, and WhatsApp-based scan-order-pay features.
DotPe eliminates various hassles that are typical to the conventional B2C models, like doing away with app download procedures. The startup allows users to start ordering by simply scanning a QR code.
The startup also provides a scan-order-pay feature which is benefiting thousands of people every day by localising the service and allowing people to adhere to social distancing norms during these challenging times.
Present Situation of DotPe
Having the majority of its partnership in the retail F&B space, the startup claims to have over 9,000 active big and medium-scale merchants who have adopted its solutions.
DotPe has achieved a lot in a short period. Started from having Haldiram’s as its first merchant client, the startup has gone to raise a seed funding worth $8 million, in February 2020.
Future Plans of DotPe
DotPe is working with a vision to become the primary enabler and disruptor in the O2O segment.
The startup plans to gain 30,000 large format and enterprise retailers, five lakh long-tail merchants, and one million daily transactions on its platform by the end of the current financial year.
DotPe also plans to venture into sectors which are showing massive potential for further digital transformation such as pharmacy, modern trade, and fashion.
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